KO Customer Service Lead

The primary objective of the Customer Service Lead is to maintain customer satisfaction and serve customers by managing customer service levels throughout the store; assigning short- and long-term objectives; providing product and service information; resolving product and service problems; and completing sales transactions. Another crucial aspect of the role is managing the part time customer service team. Full time, 40 hour a week schedule, with one evening a week and every other Sunday weekend schedule.

Position Attributes

  • Leadership and management
  • Work well in a team environment
  • Accuracy and attention to detail
  • Taking initiative
  • Consideration for exceptional customer service
  • Written and verbal communication

Principal Duties & Responsibilities

  • Provide customers with an enjoyable shopping experience; including greeting customers, answering customer questions, exhibiting a cheerful attitude, and providing prompt attention to customer problems while finding resolutions.
  • Identify customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements.
  • Maintain Customer Service Department and maintain store Customer Service levels by establishing expectations and goals, coaching, and training employees; planning, monitoring and appraising job results
  • Train store staff by reviewing and revising orientation and training materials; delivery training sessions; reviewing staff job results and learning needs with sales manager
  • Increase sales by suggesting related and additional products and services
  • Reconcile cash drawer by balancing transactions; maintaining supply of cash and currency
  • Troubleshoot problems at the register quickly and efficiently with customer’s satisfaction in mind
  • Assist Marketing Manager in daily tasks
  • Maintain knowledge of products by attending information meetings; referring questions to supervisor or floor sales associates.
  • Maintain inventory by keeping shelves stocked, items priced, and vending machines supplied
  • Maintain store appearance by creating a clean, orderly, and safe shopping environment
  • Maintain customer records by updating account information
  • Accepted file types: pdf, doc, docx, odf, txt.