Kinsey’s Outdoors is looking for a part time customer service associate to join our team. The ideal candidate needs to possess a strong background in customer service. The primary objectives of the Customer Service position is to maintain customer satisfaction and serve customers by managing customer service levels throughout the store; assigning short- and long-term objectives; providing product and service information; resolving product and service problems; and completing sales transactions. Hours for this part-time position include days, evenings & weekends based on the coverage needs of the business.
o Time management
o Work well in a team environment
o Accuracy and attention to detail
o Taking initiative
o Hunting and fishing knowledge is preferred
o Strong computer skills are desired
Principal Duties & Responsibilities
o Provide customers with an enjoyable shopping experience; including greeting customers, answering customer questions, exhibiting a cheerful attitude, and providing prompt attention to customer problems while finding resolutions.
o Identify customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements.
o Increase sales by suggesting related and additional products and services
o Reconcile cash drawer by balancing transactions; maintaining supply of cash and currency
o Troubleshoot problems at the register quickly and efficiently with customer’s satisfaction in mind
o Assist Sales team in daily tasks when applicable.
o Maintain knowledge of products by attending information meetings; referring questions to supervisor or floor sales associates.
o Maintain inventory by keeping shelves stocked, items priced, and vending machines supplied
o Maintain store appearance by creating a clean, orderly, and safe shopping environment
o Maintain customer records by updating account information